Last Updated: July 8, 2024
Welcome to Grow Remotely LLP (“Grow Remotely,” “we,” “our,” or “us”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, store, use, and share personal information about you when you use our services, including our website growremotely.com, and any other services provided by us (collectively, the “Service”).
Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a complaint.
• We use your data to provide our services to you (if you are a client) or to receive services from you (if you are a virtual assistant freelancer), to improve our service or our dealings with freelancers, and to meet and enforce our legal obligations.
• We delete your data when it is no longer needed for these purposes. Generally, we do not give your information to third parties, but there are some exceptions where we use external service providers to power our operations – some of these are outside the European Economic Area (EEA).
• We are happy to answer your questions about any of this – email us at gdpr@growremotely.com.
Grow Remotely LLP, registered in Haryana, India, collects, uses, and is responsible for certain personal information about you. We are regulated under the General Data Protection Regulation (GDPR) and other applicable data protection laws and are responsible as ‘controller’ of that personal information for the purposes of those laws.
We collect the following personal information when you provide it to us:
• Application Information: Information you provide when you apply to register as a freelancer, or enquire about registering. We use this to facilitate your providing services to us, including listing a profile for viewing by clients, verifying your identity and your eligibility to provide services to us, selecting which briefs might be suitable for you, communicating those briefs to you, paying you, and communicating with you in relation to your providing services to us. Basis: Performance of Contract; Legitimate Interest.
• On-boarding Information: Further information you provide to us in ‘on-boarding’ emails and phone calls following your submission of profile information. Basis: Performance of Contract; Legitimate Interest.
• Communications: Communications you send and receive in the course of processing briefs. Basis: Legitimate Interest; Performance of Contract.
• Preferences: Your preferences as to whether we contact you with briefs or promotional information about Grow Remotely. Basis: Consent; Legitimate Interest.
• Feedback: Any feedback you give us regarding your experience with Grow Remotely. Basis: Legitimate Interest.
• Client Feedback: Feedback from clients on their experience in working with you. Basis: Performance of Contract; Legitimate Interest.
• Enforcement: Information used in the event that we need to enforce our freelancer terms of service. Basis: Legitimate Interest.Information Collected by Us – If You Are a Client of Grow RemotelyWe collect the following personal information when you provide it to us:
• Registration Information: Information you provide when signing up for our service or enquiring about registering for our service. Basis: Performance of Contract; Legitimate Interest.
• On-boarding Information: Further information you provide to us in ‘on-boarding’ emails and phone calls following your submission of information. Basis: Performance of Contract; Legitimate Interest.
• Brief Instructions: Instructions you provide to us regarding the nature of a brief you ask us to carry out by a freelancer virtual assistant. Basis: Performance of Contract.
• Communications: Communications you send and receive in the course of liaising with freelance virtual assistants in the course of their processing your briefs. Basis: Legitimate Interests; Performance of Contract.
• Payment Data: Any payment data you provide to us which may contain personal data (for example, on a payment card). Basis: Performance of Contract.
• Preferences: Your preferences as to whether we contact you with briefs or promotional information about Grow Remotely. Basis: Consent; Legitimate Interest.
• Feedback: Any feedback you give us regarding the Grow Remotely service. Basis: Legitimate Interest.
• Freelancer Feedback: Feedback from one or more freelance virtual assistants on their experience in working with you. Basis: Performance of Contract; Legitimate Interest.
• Enforcement: Information used in the event that we need to enforce our client terms of service. Basis: Legitimate Interest. Information Collected by Us – If You Sign Up for Our Newsletter We collect your name and email address when you sign up to receive our newsletter. We use this to send you the newsletter. Basis: Consent. Information Collected from Other Sources We also obtain personal information from other sources as follows:
• LinkedIn and Social Media: If you provide a link to your LinkedIn profile, website, social media account, or other place which contains information about you, we will obtain information from that source. Basis: Legitimate Interest.
• Cookies: We use cookies to track activity on our websites. For more details, please see our Cookies Policy. Basis: Consent; Legitimate Interest.
• Background Checks: If you apply to be a freelancer, as part of our onboarding process, we run checks to see if you have a criminal record. Basis: Consent; Legitimate Interest.
• Feedback: We obtain feedback from freelancers about clients, and vice versa, to improve how we match freelancers and clients and to improve our service. Basis: Legitimate Interest.
We routinely share your personal information with a range of third-party service providers who help us provide, analyze, and promote the Grow Remotely services and engage with freelancers. Some of those third-party recipients may be based outside the European Economic Area (EEA). For further information, including how we safeguard your personal data when this occurs, see ‘Transfer of Your Information Out of the EEA’.I f you are a freelancer, we will share information (including your name, email address, profile data, ratings, and the skills you have notified to us) with a client in respect of whose brief we have asked you to provide services. If you are a client, we will share relevant information about you from your Grow Remotely client account (including your name, email address, profile, biography) and the nature of your brief with a freelancer we think is suitable for your brief. We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
The provision of all the information we obtain from you is necessary for us to provide you with the service (if you are a client) or for you to provide services to us (if you are a freelancer). Without it, we would be unable to maintain a Grow Remotely account about you, and without that, we can’t do business with you.
How Long Your Personal Information Will Be Kept
• Data about clients: we will keep this for the duration of your relationship with us, then 5 years.
• Data about freelancer virtual assistants: we will keep this for the duration of your relationship with us, then 5 years.
• Data about applicant freelancers who do not become freelancers: 2 years.
• Messages sent using our Grow Remotely messaging service: 5 years.
• Name and email addresses for those who sign up to our newsletter (but are neither a client nor a freelancer): 2 years following your last interaction with us.
• Cookie data: Cookies are deleted after a maximum of 365 days.
The provision of all the information we obtain from you is necessary for us to provide you with the service (if you are a client) or for you to provide services to us (if you are a freelancer). Without it, we would be unable to maintain a Grow Remotely account about you, and without that, we can’t do business with you.
We may transfer your personal information to third-party service providers located outside the European Economic Area (EEA). Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data Protection Regulation (GDPR) designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of the relevant safeguards, please contact us at gdpr@growremotely.com.
We will not otherwise transfer your personal data outside of the United Kingdom or EEA.
Under the General Data Protection Regulation (GDPR), you have several important rights free of charge. In summary, those include rights to:
• Access your personal information and certain other supplementary information.
• Require us to correct any mistakes in your information.
• Require the erasure of personal information concerning you in certain situations.
• Receive the personal information concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to a third party in certain situations.
• Object at any time to processing of personal information concerning you for direct marketing.
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
• Object in certain other situations to our continued processing of your personal information.
• Otherwise restrict our processing of your personal information in certain circumstances. For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:
• Email us at gdpr@growremotely.com.
• Let us have enough information to identify you.
• Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).
• Let us know the information to which your request relates, including any account or reference numbers, if you have them.
If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
This privacy notice was published on July 8, 2024. We may change this privacy notice from time to time—when we do, we will inform you in any way that affects you significantly.
Please contact us if you have any questions about this privacy notice or the information we hold about you:
• Email: gdpr@growremotely.com
• Address: Grow Remotely LLP, Registered Office, Haryana, India
In the section of this notice which sets out what data we collect and how we use it, we refer to different legal bases for processing. Further details on each of those are set out here:
• Legitimate Interest: The interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Performance of Contract: Processing your data where it is necessary for the performance of a contract between us and you or to take steps at your request before entering into such a contract.
• Comply with a Legal or Regulatory Obligation: Processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
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